IN THE APP
Create a support case from Account.
The Android Account screen accepts a category and short summary and shows the state of your own cases. Use it for access, device, channel, privacy, abuse, or other beta issues. It does not automatically attach notification content, tokens, or an unrestricted diagnostic dump.
INCLUDE
Describe the result, not the secret.
- What you expected and what happened
- Approximate time and affected channel display name
- App version and whether the phone was online
- Safe error code shown by the app or API
DO NOT INCLUDE
Keep credentials and content out.
Never paste bearer tokens, session/enrollment/invitation secrets, Firebase tokens, private notification bodies, response values, database files, or signing material. Support can ask for a narrower redacted fact if needed.
SECURITY
Vulnerabilities take a separate route.
Existing participants should use their established private contact. For a vulnerability limited to the public site, contact Tommy through Mathizen.net ↗. Start with impact and reproduction outline, not live credentials or sensitive payloads.
EMERGENCIES
Pushify is not an emergency service.
Do not wait for Pushify support when a person, system, or property is at immediate risk. Use the appropriate emergency, hosting, security-response, or account-revocation channel.